C.1.1 The Master Contract scope provides Federal agencies with customized IT services and IT
services-based solutions, both commercial and non-commercial, as defined in the Clinger-Cohen Act and
FAR 2.101. Customized IT services-based solutions can be tailored to meet an agency’s particular
mission needs and may include new and emerging technologies that evolve over the life of the Master
Contract. The principal nature of any resulting Order must be for IT services; however ancillary support
may be included when it is integral to and necessary for the IT services-based effort. Services may be
performed at Government and/or Contractor locations worldwide, as specified in each Order.
C.1.2 Examples of work to be performed relative to Order requirements include the following. These
examples are not meant to be all-inclusive, but rather general indications of the types of services within a
given IT services-based solution. Other services not listed as examples, but which adhere to the definition
of IT, are within scope and may be provided to meet an agency’s particular mission needs.
Information and Communications Technology
IT Operations and Maintenance
IT Security / IT workforce augmentation
C.1.3 The primary North American Industrial Classification System (NAICS) code for the Master Contract
is designated as 541512, Computer Systems Design Services. Requirements that align with other IT
services NAICS codes are within the scope of the STARS III GWAC. These NAICS codes include, but are
not limited to 541511, 541513, 541519, 518210.
C.2.1 Scope Sub-Area 1: Emerging Technology-Focused IT Services
C.2.1.1 This sub-area provides for IT services-based solutions which involve emerging technology (ET)
innovation to securely accelerate transformation and advance mission outcomes. A TOR fits in this
sub-area if it includes IT services-based solutions with ET as the focus.
C.2.1.2 ET can be understood as evolving state-of-the-art information technologies and their use in
solutioning to improve and/or transform business processes and enhance mission delivery. ET includes
those technologies that are not yet mature in the marketplace and have the potential for wide-spread
adoption. These technologies are in the early stages of their life cycles and have been implemented by
C.2.1.3 Rather than specifying predetermined technology solutions, agencies considering ET are
encouraged to succinctly focus on articulating in the TOR the business problems they face, e.g. through
the use of a statement of objective approach.
C.2.1.4 ET activities include, but are not limited to:
Analyzing, designing and applying the knowledge needed to investigate and provide an ET solution.
Providing technical expertise and guidance to plan, conduct, technically direct, document, test and assess ET implementations, including operating and sustaining ET implementations.
Analyzing the trade-off of implementing vs. not implementing ET, including cost-benefit
C.2.1.5 Illustrative ET examples include but are not limited to:
Artificial Intelligence (including Machine Learning, Deep Learning/Neural Networks, Natural Language Generation)