Operation & Maintenance

  • Operation and Management (O&M) management is a critical component of any program. Optimizing O&M strategies that keep costs contained and systems operating efficiently reduces the risk of failure, unscheduled down time, and expensive short-term fixes. The best O&M strategy is based on the acknowledged best practice of "binding as one" five distinct functions: operations, maintenance, engineering, training, and administration. We build upon the tradition that a successful O&M deployment is synonymous with reliability. Additionally we add as critical benchmarks - controlling costs, evaluating and implementing new technologies, and tracking and reporting valuable metrics.

  • We provide the following core systems and operations management services:
    • -- Enterprise Assessment
    • -- Capacity/Availability/Incident/Problem Management
    • -- Configuration/Change/Release Management
    • -- Security Management
    • -- Service Level Monitoring
    • -- Financial Analysis
    • -- Service Transition Management
    • -- Process Engineering
    • -- Program/Project Management
    • -- System Engineering
    • -- System Administration
    • -- Desktop Support Services
    • -- Help Desk Services
    • -- Help Desk Management